Privacy Policy - Catalonia Adventures

PRIVACY POLICIES

This document establishes the privacy policies of Catalonia Adventures (hereinafter, “the Company”), with registered office at Carrer de Sarriera 58 – 08720 Vilafranca del Penedès (Barcelona), and website domain www.cataloniaadventures.com. This notice aims to provide clear and transparent information regarding the management, use, and protection of users’ personal data, in compliance with current Spanish legislation, including Organic Law 3/2018 on the Protection of Personal Data and Guarantee of Digital Rights (LOPDGDD) and Regulation (EU) 2016/679 of the European Parliament and of the Council, known as GDPR, effective from May 25, 2018.

Catalonia Adventures is registered in the census of organizers of physical-sport activities in the natural environment under number C-475, Catalan Sports Council – Government of Catalonia.

 

1. Introduction

Catalonia Adventures is committed to protecting the privacy of its users and handling their personal data with the utmost responsibility and transparency. This document describes what data we collect, how it is used, the purposes for processing it, and the rights users have regarding their data. We recommend that you read these privacy policies carefully to understand how your data is managed.

2. Data Controller

The data controller for the data collected through our website is Mariano Pérez Luna, with N.I.F. 46631997A, phone number +34 687409635, with fiscal address at Carrer de Sarriera 58 – 08720 Vilafranca del Penedès (Barcelona). For any inquiries, requests, or to exercise your rights regarding your data, you can contact us via email at: info@cataloniaadventures.com.

3. Data We Collect

We may collect various types of personal data, including:

  • Identification data: name, surname, identification number (DNI, NIE), email address, phone number.

  • Contact data: postal address, email, phone number.

  • Browsing data: information collected through cookies and similar technologies (for the cookie policy, refer to the corresponding page), IP addresses, location data, browsing history, among others.

  • Transaction data: information related to payments made via bank transfer or Bizum, including proof of payment and other necessary data for reservation management.

4. Purposes of Data Processing

The personal data collected by Catalonia Adventures will be processed for the following purposes:

  • Management of the user relationship: including booking management, contracting of adventure services, customer service, and communication regarding the services offered.

  • Payment management: to securely and transparently manage financial transactions made through our website.

  • Service improvement: analyzing collected information to enhance user experience, adapt content, and optimize offered services.

  • Commercial communications: in case the user has given consent to receive promotional information about new services, offers, and news related to adventure activities.

5. Legal Basis for Processing

Data processing is based on:

  • Performance of a contract: when the user requests and books an adventure service.

  • Explicit consent: when the user opts to receive commercial communications or participate in surveys and other promotional activities.

  • Legitimate interest: for purposes such as improving offered services and statistical analysis, always ensuring that users’ rights and freedoms are not disproportionately affected.

  • Legal obligations: in compliance with tax, security, and other obligations imposed by Spanish and European legislation.

6. Data Transfers and Recipients

The personal data collected will not be shared with third parties unless necessary to comply with legal obligations or to provide the contracted services, such as payment management with banks or IT service providers. Under no circumstances will international data transfers be made outside the European Economic Area without ensuring that the recipient country has an adequate level of protection according to current European regulations.

7. User Rights

Users have the right to request access, rectification, erasure, and objection (ARCO) regarding their personal data, as well as data portability and restriction of processing. These rights are provided for in Regulation (EU) 2016/679 and Organic Law 3/2018. Additionally, the user has the right to withdraw consent at any time, without affecting the legality of processing based on prior consent.

8. Exercising Your Rights

To exercise your rights, the user may send a written request to Carrer de Sarriera 58 – 08720 Vilafranca del Penedès (Barcelona), or by email to info@cataloniaadventures.com. The request must include the user’s identity and a clear description of the request so we can respond as efficiently as possible. Catalonia Adventures will respond within the legally established timeframe, providing all necessary information to ensure proper execution of the requested rights.

9. Security Measures

To ensure the security and confidentiality of users’ personal data, Catalonia Adventures has implemented advanced technical and organizational measures appropriate to the level of processing risk. These measures include, among others, the use of secure connections (SSL/TLS), robust authentication systems, access controls, and security protocols to protect data integrity and confidentiality. However, despite these efforts, the user acknowledges that absolute security cannot be guaranteed in a digital environment, although we will continuously work to minimize any risk.

10. Data Retention

Personal data will be retained for as long as necessary to fulfill the purposes for which it was collected or for the period required by applicable legislation. Once the purpose is completed or the legal term expires, the data will be permanently deleted or anonymized so that it can no longer be associated with an identified or identifiable person.

11. Changes to the Privacy Policies

Catalonia Adventures reserves the right to modify this Privacy Policy at any time to adapt to legislative changes or changes in data processing practices. All modifications will be published on this page with a new update date. It is the user’s responsibility to periodically review this document to stay informed of any updates. Continued use of the website after any modification implies acceptance of the new conditions.

12. Contact

For any questions, inquiries, or to exercise the rights mentioned in this document, users can contact us via email at info@cataloniaadventures.com or by writing to our address at Carrer de Sarriera 58 – 08720 Vilafranca del Penedès (Barcelona). We commit to responding quickly and efficiently to any requests or inquiries related to the protection of personal data.

13. Applicable Law

These privacy policies are governed by current Spanish legislation, including the Spanish Constitution, Organic Law 3/2018 on the Protection of Personal Data and Guarantee of Digital Rights, Law 34/2002 on Information Society Services and Electronic Commerce, as well as Regulation (EU) 2016/679 of the European Parliament and of the Council, known as GDPR. When applicable, European Union directives and regulations that establish a common framework for the protection of consumer rights and security in digital transactions shall also apply.

Catalonia Adventures adopta un enfocament rigorós i transparent en el tractament de les dades personals, assegurant que els usuaris tinguin control total sobre la seva informació, amb tota la protecció que ofereix el marc legal espanyol i europeu. Aquest compromís amb la seguretat i la privacitat forma part integral de la nostra filosofia i és clau per mantenir la confiança dels nostres clients en tots els serveis oferts.

Data d’última actualització: 03/2025